Support

A question, a problem or a mistake in the content? Write to us:

How do I get my purchase back on a new device?

Open the menu, tap “Kanaya Complete”, then “Restore purchases”. Use the same Apple Account as for the purchase.

How do I move my progress?

On the Statistics page, “Export” creates a progress file. On the other device, “Import” loads it. Your progress never leaves your device unless you do this.

The “Listen” buttons are greyed out.

Kanaya uses the device's Japanese voice. Add one in Settings > Accessibility > Spoken Content > Voices > Japanese, then reopen the app.

I don't get the daily reminder.

Turn the reminder on from the home page and allow Kanaya's notifications in Settings > Notifications. Open Kanaya now and then so the reminders stay up to date.

How do I get a refund?

Purchases are handled by Apple: request it at reportaproblem.apple.com.